branch graphic

Your views and opinions

Your Opinion Counts

Your views are important, and Rotherham CCG values your feedback on our performance.  We would like to know what you think about the services you receive from the NHS in Rotherham, so that, if necessary, we can work with our partner organisations to improve the services you receive.

If you are happy with the care and treatment you have received or if you have any suggestions that could improve the services, we would like to hear from you. 

If you are not happy with the care or treatment you have received in Rotherham, visit our Concerns & Complaints page and use the contacts to let us know your concerns, as we can only improve services if we are informed of any problems you encounter.

 

Healthwatch

Healthwatch gives people a powerful voice locally and nationally. At a local level, Rotherham Healthwatch will work to help local people get the best out of their local health and social care services. Whether it’s improving them today or helping to shape them for tomorrow. Rotherham Healthwatch is all about Rotherham voices being able to influence the delivery and design of local services. Not just people who use them, but anyone who might need to in future.

To view the Rotherham Healthwatch website please click here. You can also use Healthwatch and the website to raise issues and share your experience of services. Contact us 

 

Friends and Family Test

The Department of Health introduced the Friends and Family Test across all hospitals across the country in 2013 for inpatient,  maternity services and in A&E, with day cases and outpatients included later in 2014, and primary care and mental health from early 2015.

It is a simple question asked of each patient following their treatment or stay in hospital, asking if they would recommend the Trust to their friends and family needing similar treatment or care.

Patients can rate their recommendation on a scale of six options, ranging from 'extremely likely' to 'extremely unlikely' and can explain their answer – this importantly gives services the opportunity to make improvements.

Here is the link to information from our local services http://www.therotherhamft.nhs.uk/telluswhatyouthink/

 

Patient Opinion

The Patient opinion website can be viewed here

Rotherham CCG uses the Patient Opinion website as one means of to gaining feedback from patients about specific services in Rotherham.

Patient Opinion is the UK’s leading independent non-profit feedback platform for health services.

It was established in 2005 and enables honest and meaningful conversations between patients and health services.

The website works by allowing you to share your story of using a health service. If you leave your feedback on the website Patient Opinion will contact us and where appropriate we will post a response and use your feedback to change and improve services.