You said, we did

This page summarises impacts from engagement and consultation activity. Sometimes changes are made as a response to issues raised by patients, and sometimes when we go out to seek information, feedback and views. At other times, impact will be as a result of working closely together to identify issues and seek solutions (co-creation). All these elements are reflected in the items below.

At times, we can’t make the changes or provide some of the services that patients and the public would like to see; and where this is the case, we will tell you what we can do.

Summaries of the impact of engagement and consultation are available in table format here and are also provided below.

Vulnerable People and GP Practices

Healthwatch Rotherham carried out a piece of work looking at access to GP services for vulnerable people. The full report is available here

What Healthwatch Rotherham told us

There were inconsistencies in how the national guidance was applied and discrepancies in the information practices provide on their website and that given by reception staff.

What the CCG has done

We have asked all practices to review their procedures, to make sure that they are giving the right information to patients.

Diabetes

In September 2019 we asked our PPG Network to consider Diabetes, and why people are not taking up the education, training and support that are available.

People told us

They didn’t like the jargon that is used to describe the sessions
That for many people, diabetes isn’t seen as that important
That people have busy lives and a lot of commitments

What we have done

Working with the diabetes staff at Rotherham Hospital, and the diabetes steering group, we are working on a larger survey to test out some of the ideas and thoughts that were shared. The work will also feed in a programme during 2020 around transforming diabetes provision. We will make sure that people with diabetes are involved in this, as people were very clear about continued involvement.

Mental health

In November 2019 we looked at mental health with our PPG Network, and all the work that is being done locally. People were very supportive of the success and achievements.

PPG members asked us about self harm in older people – is this an issue.

We did

We reported back to the PPG in February 2020 with some facts on this
We have made sure that organisations working with older people are accessing our self harm awareness ‘Train the trainers’ sessions
We will work with the voluntary and community sector to roll this out to more older people’s organisations
We will add it to the agenda of the quality meetings we have with RDASH.

NHS Long-Term Plan

We took the key points behind the long term plan to our PPG network in June 2019, and discussed the implications.

We asked

We talked to people to discuss the plan and to think about what engagement in Primary Care Networks and these new structures would look like.

People told us

That they felt that preventing ill health was particularly important
There needs to be a lot of information and education about the new clinical roles
They were very interested in working across networks, and in influencing how these would work