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The prescription telephone line is open Monday to Friday 8am to 4pm (Closed public holidays)

  • Ring 01709 423369 for prescriptions for continence products

  • Ring 01709 423517 for prescriptions for stoma products

  • Queries regarding disposable incontinence pads are dealt with by ringing 01709 423240

  • You may also request your prescriptions online, please contact the prescription co-ordinators on the numbers above and they will tell you how you can register to use this service


A prescription coordinator will answer your call, they liaise with specialists nurses, pharmacies and delivery companies to ensure any product related problems you might have are addressed so that you quickly receive the products you need.

An automated telephone system is in operation.  This means if the prescription coordinators are already taking a call you will automatically hear a recorded message asking you to leave a message.

If you hear the recorded message, please leave your contact details and your call will be returned.  Repeatedly calling and hanging up if you hear the recorded message blocks the telephone system and will delay the prescription coordinator from returning your call.

When you speak with the prescription co-ordinator they will ask you three or four questions about how you have been managing with your products since your last prescription was issued.  Please answer these questions honestly as this will enable us to ensure you are prescribed products which are best suited to your clinical need.


Your prescription will usually be for one month's supply of products.


Getting your prescription dispensed

A prescription for continence and stoma products is the same as a prescription for tablets.  The same prescription charges and exemptions apply.  The items listed on your prescription need to be dispensed by a pharmacy or a Dispensing Appliance Contractor (DAC).  When you call the prescription line you will be asked where you would like us to send your prescription for dispensing. 


You have three choices:

1. We can post the prescription to your home address; you can then take or send it to a pharmacy or DAC of your choice.  It is your responsibility to then arrange if you will collect your products or if they will be delivered to you.

2. We can post your prescription directly to a pharmacy of your choice.  You will then need to go to the pharmacy and collect your products.  In many cases pharmacies do deliver prescriptions.  If your pharmacy offers this service we can send them a letter asking for your products to be delivered directly to you.

3. We can post your prescription directly to a DAC of your choice.  In order to ensure a speedy service we will contact the DAC before we post the prescription to place your order; your products are then delivered to you, usually within 24 to 48 hours.

Click here for Help choosing a DAC for stoma prescriptions.

Click here for help choosing a DAC for continence prescriptions.


You can select any of these options, in some cases people use a combination.


If you require any further information or advice, feel free to contact the service on 01709 423240.


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