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Non-Emergency Patient Transport Services Procurement

Non- Emergency Patient Transport Services (NEPTS) Procurement  - Patient Representatives from across South Yorkshire advised the panel.


The current contract for Patient Transport Services, or PTS as it’s often referred to, is commissioned across Barnsley, Doncaster and Rotherham by the respective local Clinical Commissioning Group (CCG) for each area from a private sector provider. It is our role to plan for and buy local healthcare services, which meet the needs of the local people living in our area.  Patient Transport Services assist patients who need it to access transport so they can attend health care appointments in a variety of settings including hospital, community and social care settings. We use national criteria to determine who is eligible to access the services.  Following a recent review of Patient Transport Services across Barnsley, Doncaster and Rotherham, the key recommendation was for the three CCGs involved to go out to procurement to put in place revised arrangements for patient transport services which meet the current and future needs of patients in our respective localities. 

As part of the tendering process, we invited six local people (ideally two from each area) to assist us in deciding on the successful service provider, by participating in the evaluation of responses to a number of patient related questions given by potential providers of the service. 

A comprehensive and clear role description was shared with those interested, with training and support offered to those coming forward.

A really wide spread of experience and personal diversity was apparent in those coming forward, and feedback from participants was that the process had been very positive; with the panel advisors offering insightful challenge, and feeling well heard.