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GP Online Services

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You don’t have to wait on the phone to speak to your GP surgery? Just like online banking, you can look at your GP records on a computer, a tablet or a smartphone, using a website or an app. You can choose to:

  • Book and cancel appointments with your doctor or nurse online, when it suits you. Your surgery will choose which appointments can be booked online.
  • Order repeat prescriptions online. Some patients have found that they save money and time as they don’t need to make a special trip to their surgery to order repeat prescriptions. 
  • Look at part of your GP records online. You can look at your records whenever you want, even from the comfort of your home, and find answers to questions you may have without ringing your doctor.

Online services are free to use and are just another way of contacting your surgery. You can still ring them or go to your surgery in person like you do now. You can also still request your full printed records from your surgery. They may charge you for this. Anyone can benefit from using online services.

We have found that a lot of people can benefit from using online services. Please see the comments on the right from patients who use these services. For a video of what other patients had to say, go to www.nhs.uk/GPonlineservices. 

A patient guide is available to download here,  which gives you more information on how to sign up to GP online services.