Request 1

How many patients did the OOH provider provide transport to in 2013,2014 and 2015?     

Response 1

 Please note that during 2015 the provider streamlined their transport service to reduce the number of patients transported by their service.  If a patient is unable to travel to the service, and it clinically appropriate to do so, the provider will visit the patient at home. 

Request 2.

Could have I copies of the minutes from the Bi monthly performance meetings with the OOH provider from 2014-2016 

Response 2

Unfortunately the CCG is unable to provide copies of the minutes.  The performance groups cover a number of services provided by the provider and include commercially sensitive information which we are unable to separate out. 

Request 3.

How many complaints have you had about the OOH provider within the contract term up to date? 

Response 3

We have received 6 complaints but they do not relate to the OOH provider in terms of CareUK but the individuals involved in the care and treatment of the patient.

2013-2014       =          5

2014-2015       =          0

2015-2016       =          1 

Request 4

How many complaints have the OOH had about the Services they provide? 

Response 4

Figures include any complaints concerning Rotherham CCG patients or Rotherham OOH service. 

Request 5

As per other FOI requests and responses I suspect your OOH provider would also be subject to FOI because of your Contractual specifications and agreement is this so? 

Response 5

Yes.  The contract specifies that the provider shall assist and co-operate with the CCG to enable it to comply with their disclosure obligations in relation to the FOI Act. 

Request 6

If they are not subject to FOI how are other's that have requested information and been told to contact care UK supposed to get the information they require? 

Response 6

As for Request 5.