Request:
Response from a secondary care perspective the following is included in the NHS Standard Contract, therefore the CCG are not responsible for the contracts and direct funding of interpretation and translation services
The Provider must provide appropriate assistance and make reasonable adjustments for Service Users, Carers and Legal Guardians who do not speak, read or write English or who have communication difficulties (including hearing, oral or learning impairments)
The Provider must carry out an annual audit of its compliance with this obligation and must demonstrate at Review Meetings the extent to which Service improvements have been made as a result.