Request - I wish to submit a freedom of information request relating to the following contractual information the organisation may hold with regards to the organisation’s primary contracts relating to support services around help/service desk, desktop support and network support:
The single point of contact between a service provider and users within an organisation. A typical service desk manages incidents and service requests, and also handles communication with the users.
The technical services offered by a support organisation to a user(s) experiencing problems with their computers. Support may be on either hardware or software running on the affected computing device. Support may include but is not limited to installations, moves, adds, changes and disposition, and local remote services.
The technical services offered by a support organisation to a user(s) experiencing problems with their network. Support may be on either hardware or software running on the affected computing device. Support may include but is not limited to installations, moves, adds, changes and disposition, and local remote services.
For each of the contract type above can you please provide me with the following information set out below:
If there is more than one contract within the response please can you separate the information into a separate contract profile.
Please acknowledge this request so that I have confirmation you are working on this new request.
Response - Thank you for your Freedom of information request re IT, unfortunately Rotherham CCG do not hold this information, however you can send your request direct to our provider The Rotherham NHS Foundation Trust at http://www.rotherhamhospital.nhs.uk/freedomofinformation/