Request - Under the Freedom of Information Act, please send me full details of any customer satisfaction ratings NHS Rotherham CCG has given its main commissioning support supplier in the past 12 months.                               

Normally, a CCG’s main commissioning support supplier will be a commissioning support unit (CSU).  

There will often be an overall satisfaction rating, and ratings for specific aspects of the services supplied.  

Response – As follows 

Overall satisfaction rating       =          3

Intelligence Service                 =          3.5

Continuing Health Care          =          2.5

Equality & Diversity                 =          4

Finance                                   =          4

Governance                            =          4.5

HR & Workforce                      =          4.5

Individual Funding Requests  =          5

Information Governance         =          3

IT & BSS                                 =          2.5

Medicines Management          =          4

Organisational Development  =          2.5

Procurement                           =          4